Donation Refund Policy

We are grateful for your donation and support of Girls’ Education Trust (the Trust). Donations are normally non-refundable but if you have made an error in making your donation, please contact us. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Girls’ Education Trust accepts all donations in good faith. Whilst we understand that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

Once you have donated to Girls’ Education Trust, we cannot give refunds if you change your mind. For this reason, we ask that you make your decision to donate to us carefully. Please note:

• We will refund if there was an error made by Girls’ Education Trust, one of our representatives or our financial institution.
• We may refund if the donor entered the wrong amount.
• We may refund if there are exceptional circumstances.

Should an error in the donation amount be detected and a request for refund made after 60 days have expired, Girls’ Education Trust regrets that we are unable to issue a refund.

TERMS AND CONDITIONS

Girls’ Education Trust [The Trust] commits to using donations for general charitable purposes, even if an appeal fails, in-order-to protect the best interests of the Trust.

Definitions:

• The Donor – the individual who is making the donation, financial or otherwise, to Girls’ Education Trust
• The Fundraiser – the individual who is raising funds in aid of Girls’ Education Trust and requesting donations, either through events or personal requests, as a form of sponsorship towards a pledged fundraising amount.
• An appeal – Girls’ Education Trust classes the following as “an appeal”:

• Emergency Appeals
• Sponsored Challenge Events
• Any other occurrence where an appeal for a particular purpose fails to raise sufficient funds to meet the stated target income.

1. Donations will be used to further The Trust’s charitable objectives. The mission of Girls’ Education Trust is to help vulnerable girls bridge the social and cultural barriers that have a negative impact toward girls’ academic achievement through sponsorship, advocacy, resource mobilization, and partnerships with key stakeholders. Girls’ Education Trust values every single donation and it is because of this generosity that we are able to continue to help vulnerable girls (and eventually boys) in Malawi.
2. If a donation is made to support the Trust and the donation is not made to an appeal and/or there is no legal obligation for the Trust to return a donation, the Trustees must determine whether there is a moral obligation for the Trust to return the donation.
3. If a donation has been made to an appeal, and the appeal has failed, and the appeal literature makes it clear that in such circumstances funds will be used for the charity’s general purposes; the donor will not be entitled to a refund.
4. If the appeal literature has not specified this, the donor has the right to make a specific written request to reclaim their donation. In this event, the request will be passed on to the Trustees who must then take certain steps to contact the donors who have made declarations.
5. If the appeal relates to a Sponsored Challenge Event and the donor requesting the return is not the fundraiser, Girls’ Education Trust is required to inform the fundraiser of the request for return of donations.
6. If the donation made by a donor is the result of a fundraising event where multiple individuals have contributed to the total donation (e.g., a bake sale or a concert), a return of donation cannot be considered unless applications from each individual donor are received.
7. If a donor wishes to apply for a donation return, they must write to the Trustees by email or letter outlining:

• Their name and contact details
• The date of donation(s)
• The total donation(s) amount
• Details of the origin of the donation – direct donation/fundraising from a community event
• The reason(s) for requesting a return of donation
• The name of the fundraiser who the donation was made towards (if applicable)
• Acknowledgment that processing fees will be deducted from their donation to avoid financial harm to the Trust.

8. If the Trustees decide that there is a moral case for the Trust to return the donation, and a donation return request is successful, the return can only be made to the individual who made the donation.
9. A return of the equivalent value to the original donor will only be made to the original donor. The Trust will not return the donation to any account other than one registered with the donor. If you have any questions, concerns, requests, or comments about privacy, you can contact us by email, telephone, or mail at:
   
   ExecutiveDirector@girlstrust.org or +265 310 002 839.
   Kita Office Park,
   A12/628Off Presidential Way
   (Opposite Chinese Embassy)
   Private Bag 367
   Lilongwe 3, Malawi.
10. Automated Recurring Donation Cancellation: Ongoing support is important to enabling programs to continue their work, so we encourage donors to continue to contribute to various programs over time. But if you must cancel your recurring donation, please notify us immediately.